Frequently asked questions
Find solutions to your most common queries here. Our detailed answers cover everything from orders to returns and more.
How do i place an order?
To place an order, browse our products, select the desired item, choose your size and color if applicable, and click "add to cart." Once you're ready to purchase, click on the cart icon and proceed to checkout. You'll need to enter your shipping and payment details to complete the order.
How can i track my order status?
After placing your order, you’ll receive a confirmation email with a tracking number once your order has shipped. You can use this number on our "order tracking" page to see the status of your delivery. You can also track your order in the "My Account" section if you have an account with us.
What are the shipping options available?
We aim to deliver your order as quickly and safely as possible.
Shipping Time: 11–15 Business Days
Please note that delivery times are estimates and may vary depending on your location, courier operations, public holidays, or unforeseen circumstances.
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available) so you can follow your parcel's journey.
If you have any questions about your order or shipping, please don't hesitate to contact our customer support team—we're always happy to help.
How long does it take to process a return?
Once we receive your returned item, it typically takes 8-10 business days to process your return. You as the customer are responsible for shipping costs.